Terms and Conditions


Last Update: 23/02/2025

1. Introduction
Welcome to otrwa.com. These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to comply with these terms. If you do not agree, please do not use our services.

2. Use of Website

  • You must be at least 18 years old or have parental consent to use our site.
  • You agree to use our website only for lawful purposes and in compliance with these terms.
  • We reserve the right to refuse service to anyone for any reason at any time.

3. Products and Orders

  • Product descriptions and prices are subject to change without notice.
  • We reserve the right to refuse or cancel orders at our discretion.
  • If an order is canceled, we will notify you and provide a full refund if applicable.

4. Payments

  • All payments are securely processed through third-party payment providers.
  • We do not store or process payment information directly.
  • You are responsible for providing accurate billing information.

5. Shipping and Delivery

  • Shipping times vary based on location and product availability.
  • We are not responsible for delays caused by shipping carriers or customs.
  • Any customs fees or import duties are the customer’s responsibility.

6. Returns and Refunds

  • Please review our Shipping & Return Policy for details on returning products.
  • Items must be in their original condition for a refund or exchange.
  • Refunds are processed once we receive and inspect the returned item.

7. Intellectual Property

  • All content on otrwa.com, including text, images, and logos, is our property or used with permission.
  • You may not copy, distribute, or use any content without written consent.

8. Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or products.
  • Our total liability to you for any claims shall not exceed the amount paid for the product in question.

9. Changes to Terms

  • We may update these Terms and Conditions at any time.
  • The latest version will always be available on our website.

10. Contact Us
For any questions regarding these Terms and Conditions, please contact us at [email protected].