Shipping and Return Policy

Last Update: 23/02/2025

1. Shipping Policy

1.1 Order Processing

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• Once processed, you will receive a confirmation email with tracking details.

1.2 Shipping Times & Costs

• Shipping times vary based on the destination and chosen shipping method. Estimated delivery times are displayed at checkout.
• Shipping costs are calculated at checkout based on your location and order size.
• We are not responsible for delays caused by customs or shipping carriers.

1.3 International Shipping

• We offer international shipping to select countries. Import duties and taxes are the customer’s responsibility.
• Delivery times may vary due to customs clearance procedures.

1.4 Lost or Delayed Shipments

• If your package is delayed beyond the estimated delivery time, please contact us at [email protected].
• We are not responsible for lost shipments due to incorrect addresses provided by the customer.

2. Return Policy

2.1 Eligibility for Returns

• Returns are accepted within 14 days of delivery.
• Items must be unused, in original packaging, and in the same condition as received.
• Certain items, such as personalized or perishable goods, are non-returnable.

2.2 Return Process

• To initiate a return, contact our support team at [email protected] with your order number and reason for return.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Once we receive and inspect the returned item, we will process the refund or exchange.

2.3 Refunds

• Approved refunds will be credited to the original payment method within 5-10 business days.
• Shipping costs are non-refundable.

2.4 Exchanges

• If you received a defective or incorrect item, we will replace it at no additional cost.

2.5 Cancellations

• Orders can only be canceled within 12 hours of placement. Once processed, orders cannot be canceled.

For any questions, contact us at [email protected].

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